Welcome to Outdoor Apparel Shop’s FAQ section! We’ve compiled answers to common questions about our adventure-ready clothing, shipping policies, returns, and more. Can’t find what you’re looking for? Our Houston-based adventure team is always ready to help at [email protected].
About Our Products
What makes your clothing “adventure-ready”?
Our transitional pieces are designed for dynamic lifestyles—from convertible cover-ups that go from beach to brunch, to versatile pants perfect for urban exploration. We prioritize quality materials and thoughtful designs that adapt to your adventures.
Do you offer plus sizes or petite options?
Currently we focus on standard sizing for our transitional wardrobe essentials, but we’re actively exploring expanded size options for future collections. Sign up for our newsletter to be the first to know about new offerings!
How should I care for my Outdoor Apparel pieces?
Each item comes with specific care instructions. Generally, we recommend gentle cycles for technical fabrics and air-drying when possible to maintain the quality of our adventure-ready materials.
Shipping & Delivery
Where do you ship?
We proudly serve global adventurers across continents, excluding some remote areas and parts of Asia. All orders ship from our Houston hub via DHL, FedEx, or EMS.
What are my shipping options?
- Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after processing)
- Free Shipping: On orders over $50 via EMS (15-25 business days after processing)
Can I track my order?
Absolutely! You’ll receive a tracking number via email once your adventure wardrobe ships from Houston. Track directly through our carrier partners’ websites.
Returns & Exchanges
What’s your return policy?
We stand behind our quality! Return any unworn, unwashed items with tags within 15 days of delivery. Please email [email protected] to initiate your return.
How long do refunds take?
Once we receive your return at our Houston headquarters, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently we process returns only. For a different size or color, please place a new order and return the original item following our standard return process.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, adventure-ready transactions.
Is my payment information secure?
Absolutely! We use industry-standard encryption and never store your full payment details on our servers.
Can I create an account to track orders?
Currently we offer guest checkout only, but account features are coming soon! Until then, you can track orders using your email and order number.
Contact & Support
How can I contact customer service?
Our Houston-based adventure team is ready to help! Email us at [email protected] for prompt assistance with any questions about your order or our products.
What are your customer service hours?
We’re available Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Can I visit your Houston location?
Our 3658 Bird Spring Lane address is our operational headquarters only. We’re an exclusively online adventure wardrobe provider at this time.
Wherever your next adventure takes you, Outdoor Apparel Shop delivers the versatile, quality pieces you need to look and feel your confident best. Happy exploring!