At Outdoor Apparel Shop, we design our gear to withstand your wildest adventures. But if something doesn’t fit your expedition needs, we’ve made returns and exchanges as smooth as navigating a well-marked trail.

Key Details:
  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags
  • Processing Time: 3-5 business days after we receive your return

The Return & Exchange Process

Step 1: Initiate Your Request

Start your return/exchange within 15 days of delivery by emailing our Adventure Support Team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Step 2: Package Your Items

Prepare your return with care, just like packing for an expedition:

  • Include all original tags and packaging
  • Use the original packaging if possible
  • For hygiene reasons, we cannot accept returns of swimwear or underwear unless defective

Step 3: Ship Your Return

Send your package to our Houston basecamp:

Outdoor Apparel Shop Returns
3658 Bird Spring Lane
Houston, TX 77077
USA

Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Specify the replacement item(s) and size/color in your email
  3. We’ll ship your new items once we receive the return
  4. Price differences will be charged/refunded as needed

Return Request Template

Copy and paste this template into your email to expedite processing:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outdoor Apparel Shop Team, I’d like to request a [return/exchange] for my order #[Your Order Number]. Items to return/exchange: – [Item Name], Size: [Size], Color: [Color] – [Item Name], Size: [Size], Color: [Color] Reason for return: [Fit/Quality/Other – please specify] For exchanges, I would like: – [New Item Name], Size: [Size], Color: [Color] I’ve reviewed the return policy and confirm the items are in original condition with tags attached. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Non-Returnable Items

To ensure the safety and quality of all our adventurers’ gear, we cannot accept returns of:

  • Swimwear (unless defective and with hygiene liner intact)
  • Underwear (unless defective)
  • Items showing signs of wear, washing, or missing tags

Need Help?

Our Adventure Support Team is ready to assist with any return questions. Contact us at [email protected] Monday-Friday, 9am-5pm CST.

Happy trails and happy returns!

The Outdoor Apparel Shop Team